What our Customers say...


SERVPRO’s expertise shone through during the fire recovery at my factory. Their efficient and thorough work minimized downtime, getting us back on track swiftly. The team’s professionalism and communication were commendable. I highly recommend SERVPRO for their excellent industrial damage restoration services.

Thank you for the amazing work at restoring my mother’s damaged home. The project held many unknown factors that caused delays that were out of our control, but through it all SERVPRO helped me get the house repaired. While many other companies can do this type of work, none can match the professionalism, dedication and superior customer service this team provided us. The office team of Angelique and Brian were with me throughout the entire process; they exemplified excellent customer service, communication and support. Thank you again for all that you do and for a job exceptionally well done.

Everyone, including office staff, were very easy to work with. The rebuild was a long, tedious process, but Jose and his crew were very helpful and kind. I am very pleased with the results, and will use them again for future projects.

Excellent service, very efficient with no delays.

Herman and Helda did a nice job on demoing our entry way and hallway do to flooding from our laundry room. Very professional and polite. Greatly appreciated and looking forward to having our floors back to normal.

Our house flooded and SERVPRO Of NW Bakersfield was assessing the damage and setting up dehumidifier’s within hours of our homeowners insurance calling them. I found everyone that was in and out of our home, working on the damage, to be very professional, prompt and courteous. I would recommend using their services anytime you need them! They are wonderful! Isabel was so personable as well. 

SERVPRO of NW Bakersfield helped me with water damage restoration on a commercial building. Jose and Isabel were very professional and I would recommend them to anyone who finds themselves looking for help with restoration services.

Everyone at SERVPRO Of NW Bakersfield was friendly and efficient. I would absolutely recommend their service.

The team at SERVPRO Of NW Bakersfield provided us with the most impressive and timely services from the mitigation through the restoration process. Their professionalism and impeccable work was truly a blessing during our time of need. A+++

In late February I had a ruptured waterline and contacted SERVPRO Of NW Bakersfield. The professionalism that I received from this company was absolutely incredible. In particular, Isabel and her team! She immediately responded to my call and that same day came to my home to assess the damage. Within a day, their team brought in the necessary equipment to take care of the problem. Their daily assessment of the progress being made kept me at ease and I knew I was in excellent hands. They are extremely professional, respectful of time and certainly do exceptional work! Thank you to all the team!!!!

We had a huge leak in our kitchen from the fridge waterline and SERVPRO was very quick and responsive! They were very professional and their work was amazing and done effectively! All of their team worked great! I appreciate their quick and effective response! Thank you SERVPRO Of NW Bakersfield! I would recommend!

This is the second time I have used the NW SERVPRO location & they were awesome both times. They were knowledgeable & took the time to answer all my questions. They worked around my crazy schedule to get the work done. They also found a leak 2 plumbers missed! They stand by their work & it shows.

Thanks to SERVPRO Of NW Bakersfield, we were able to have our home fully restored after a month of waiting for a reliable company. We found SERVPRO, who have a very fast and professional manner of working. Thank you Jose! Truly reliable service, you can count on them. 

I used this company for both mitigation and repair. Had a pipe burst in my sons room, water got into my hall bathroom, laundry room, hallway and soaked through underneath to my bedroom closet ,my room and other hallway. The mitigation process was easy and Isabel answered any and all questions. Loved how efficient and fast they worked. So I also used them for repair and they did not disappoint. Jose answered all my questions and was helpful when it came to choosing carpet padding ,my vanity. Everything I asked for he went above and beyond! I would highly recommend SERVPRO Of NW Bakersfield for mitigation and repair needs!!

Everyone at SERVPRO Of NW Bakersfield was kind and more than happy to help in any way they could. Thank you Isabel and Jose for making my experience good in a bad situation.

Thank you Isabel and Araceli for holding our hands when we had a flood in our home.  They are excellent and worked with us and the insurance company drying our kitchen out, taking out the cabinets and remediating it from asbestos and microbial bacteria.  It is not everyday you get a flood in your kitchen/dining room/ family room  and the thought of it is so overwhelming and beyond the moon frightening.  We are so blessed that Isabel and Araceli worked with us and helped us through these issues.  Wonderful to work with and great with communications, we are so lucky. 

We had an electrically-caused attic fire on December 28th, 2022 over a small bathroom and laundry area, both off the kitchen. It had been smoldering and produced little smoke, but enough carbon monoxide to set off the CO alarms installed by Bakersfield Shingles Wholesale along with smoke alarms when a new roof was installed a few years ago.

What a mess! Soot, everything blackened in the bathroom and laundry area, not to mention items destroyed. We phoned SERVPRO and as the Kern County Firefighters were cleaning up, SERVPRO's people were also cleaning up!
Thus began our professional relationship with a company that should be cloned!  Their people are competent, caring, on time,  and do a super job!

On the day of the fire, they were already cleaning smoke from walls - so carefully. They had three wonderful gals carefully--so carefully--using HEPA filters to extract smoke and soot.

There is no such thing as a "little" home fire. The emotional consequences are significant, even for us, me, a lawyer, and my wife a paralegal, both used to vicariously helping others through their life crises.  When your home environment is completely turned upside-down, expect months of the unexpected.

My home was built in the 1980s and all the water piping Was galvanized imported from Korea I am told. Now
50 years later these pipes are rusting out and causing Water damage to the walls andmy hardwood floors. Fortunately I was referred to SERVPRO Who has done an excellent job for me. They start finding out where all the water is gone with meters and then bringing drying equipment that must be done before Construction. They were always on time I Do not hesitate to recommend them for all phases of repair.
if you have leaky pipes and damage to your home start with
SERVPRO of NW Bakersfield..

My house got flooded for 3 days while we were out and SERVPRO Of NW Bakersfield was called and at my house within an hour, they are very professional at what they do and down to earth, they treat you like family and make you feel very comfortable while your stressed out from the damage. Thank you SERVPRO OF NW crew you guys are awesome!

Services: Furniture removal, Flood cleanup, Flooring, Water damage-related mold removal, Water damage-related cleanup & repair, Water removal.

Responded right away & felt like family. They Truly do care!

Leaky pipe behind kitchen wall caused major damage. SERVPRO of NW Bakersfield provided prompt removal and repair of damaged walls and cabinets. Our kitchen looks better than before! It was a real pleasure working with all of their staff.

Very pleased with our experience in restoration of our home! Having very professional workers who took extra care while completing the work! Highly recommend SERVPRO of NW Bakersfield.

SERVPRO Of NW Bakersfield gets a 10 for all their work!

SERVPRO Of NW Bakersfield office staff was courteous, polite and helpful throughout the duration of the job. I gave them a 10 on their Certificate of Satisfaction job completion. 

I am happy with workers and everyone, they were very efficient and prominent. Overall very pleased with their work. Thank you! 

I really enjoyed the services that SERVPRO Of NW Bakersfield provided. Everyone was nice. Technician called to give me an update as requested and were on time and very professional. We will definitely continue to use you! 

We are so satisfied with the results of your team's cleanup, from emergency services to paint and repairs of our home after the fire! I was personally appreciative of the care and concern in which our belongings were handled; but in addition, the painters/repair crew did a true craftsman's job! It amazes me how quickly you responded, bringing chaos to clean and calm. Thank you ever so much! 

Sincerely, J.


I had our home flood due to water heater leak. Eddie and Cesar came out after hours and right away took care of what needed to be done. Plus they are from Bakersfield area and still came out here to help us. They completed all needed mitigation and were a pleasure to work with I would definitely recommend to use them again. Clean, efficient and professional. 

Why SERVPRO Of NW Bakersfield? Well because Cesar and Fidencio were excellent. They were professional and kept me informed of what they were doing on job. I'm very happy with their performance and getting the job done.


I had a water leak from a shower and it flooded the bathroom and vanity area. I had carpet in those rooms. It had been leaking for awhile. The carpet was saturated and started to smell. I noticed the leak Friday. My insurance sent SERVPRO of NW Bakersfield to my home. Eddie and Ceasar the technicians were wonderful. They came Friday Evening and explained everything that they were doing. Eddie picked up the fans by Monday. Very nice to have workers explain everything to us. Very helpful. I will recommend SERVPRO of NW Bakersfield to everyone who needs help like I did! Eddie and Ceasar were wonderful. SERVPRO is on Rosedale Highway in Bakersfield, California.

Isabel and her staff delivered! Everyone that showed up is clean and professional. This place looks fantastic. I will recommend your services and will use you again SERVPRO OF NW Bakersfield. Thanks so much!


Well let's start with amazing service, when our upstairs toilet leaked causing our ceiling and walls downstairs to become saturated their team was on spot in one hour assessing the situation and cutting out the affected areas to alleviate further damage. Isaac and his crew were very courteous and professional and made a disastrous situation bearable. We highly recommend SERVPRO Of NW Bakersfield. 


I had extensive damage to the ceilings of a bedroom and bathroom due to a water leak in the attic. SERVPRO of North West Bakersfield responded within hours after notification to start the clean up and drying of the rooms. The technicians were courteous and did an excellent job. After receiving a very good recommendation I decided to have SERVPRO of NW Bakersfield do the reconstruction/repairs of the two rooms. All I have to say is outstanding! The drywall work, the texture work and the painting was so good. It is as if the leak and ceiling damage never occurred. I would strongly recommend SERVPRO of NW Bakersfield. Well done!


My reason is because SERVPRO did great! "I have no complaints with your company and thank you for your work"!

Why use SERVPRO Of NW Bakersfield for any emergency services you may have? One reason to me would be because the technicians did a great job at my house! Not only that "I was so impressed with their work and the emergency services they performed at our home, it's like you would never know we even had water damage!"

I am very happy with the work SERVPRO of NW Bakersfield provided for us. They were always on time, very clean and professional. 

I just want to say how happy I was with your technicians. They were clean, patient, caring, humble workers, that are also hardworking and always picked up after themselves! Which I loved since am a clean person and like everything organized. 

To each and every one of the wonderfully kind people who helped me at SERVPRO of NW Bakersfield, I just wanted to say thank you again for the help and support you gave to me.

Sincerely Barbara Lang.

We had lots of smoke damage in garage. SERVPRO Of NW Bakersfield was hired by my ins. company, and were out with in 15 mins of the call. They arrived next day and removed and cleaned everything in detail. Reconstructed the garage in next few months better than when it was new. Very nice work. Isabel and her crew are very nice people and easy to work with. All I had to do is sit back and watch they handled everything with the ins co, couldn't be more pleased.

SERVPRO Of NW Bakersfield did a fantastic job! The whole crew was courteous and they thorough cleaned my house from top to bottom! They were also efficient and helped us out with anything we needed. Would recommend and use them again.   

I rated SERVPRO of NW Bakersfield a 10. Also thank you to the crew staying with us and helping trouble shoot the problem after hours. They were also very professional! 

We had a fire in the corner of our garage which basically destroyed the interior of the garage and created smoke damage to the walls inside the house. I turned the clean-up and repair over to SERVPRO of NW Bakersfield. I didn't have to do a thing; SERVPRO took care of everything. The most important thing they did was to act as an advocate for us with regard to the fire insurance claim. The original insurance payment offer didn't cover everything but they, SERVPRO, negotiated with the adjuster and obtained results that made our house and garage look better than they did before the fire. In the house they cleaned and painted the interior walls and cleaned everything in sight; from ceilings to the flooring to every little thing. The garage interior was completely redone with new garage doors, exit doors, and of course new drywall and baseboards along with a beautiful paint job on the walls, and ceilings. In all, hiring SERVPRO for the complete restoration was a good decision that basically took the stress off of me. SERVPRO was, in effect, recommended by the insurance company and went to work the first work day after the fire. Needless to say I would recommend them in a similar situation.

Homeowner was so happy with our work. She even stated, "I liked that your crew was very professional and well done. Your technicians did a great job at cleaning and after themselves."

"I am happy with your staff and technicians they are awesome, I've even learned each of their names." Technicians were always on time, very curious and very helpful. All my questions were answered. Overall, I have rated them a 10.

I was very impressed with the technicians speed process. I Also liked that they were careful and weren't messy at all with the work they performed!  

Oscar was really nice and professional. He answered my questions to best of his ability. Made me feel comfortable throughout this process! Gave a 10 to SERVPRO of NW Bakersfield. 

SERVPRO OF NW Bakersfield did a great job on the mold remediation we needed for our commercial building. 

Thanks for the great service SERVPRO of NW Bakersfield! 

The whole team was awesome and helpful. They been great with customer service as well, and very professional with their work! 

I just want to say how great Isabel and her crew were, they all were very theral and professional.  Did an amazing job and always gave good customer service. They also were attentive especially in the situation we were in and we're thankful for that! The crew helped us so much. When they first came to my house it smelled so much like smoke and before they left it smelled like home again! SERVPRO of NW Bakersfield did outstanding work!  

Had major water damage and SERVPRO NW Bakersfield
did all the required restoration work. Professional and beautiful work! Jose Cabral kept me informed and was always responsive to my inquires. Great craftsmanship demonstrated and attention to detail. I HIGHLY recommend this Company.

"Jose and Ruben were willing to work with me and I was very satisfied with the work SERVPRO of NW Bakersfield did for us." 

Very polite! Awesome experience, give them a 10.

Would not have SERVPRO of NW Bakersfield improve its performance, the entire team was "Awesome."

They were great! Technicians were kind, courteous, and were always on time.  Their customer service was awesome!

I am very please with the work SERVPRO of NW Bakersfield did at my house. Rated a 10.

You guys were excellent! We know it was difficult for you guys to drive out from Bakersfield CA, but are thankful that you all come out to our house. We were happy with your work! 

We had a black water clean up for one of our stores. SERVPRO of NW Bakersfield was great and helpful! Will continue to use. 

There's nothing I would have SERVPRO of NW Bakersfield improve in their performance they were perfect! 

Oscar and Omar were two of the politest, nicest young men. They did and outstanding job. They are welcome in my home anytime.    

SERVPRO of NW Bakersfield came to my house and cleaned it from top to bottom, inside and out. They were outstanding and have been helpful. They have worked late hours to make sure my house is clean. They cleaned it so good that I have to say my house has never been this clean. If you are planing to have a company come out and clean it for the fires out here in Santa Rosa call them they are absolutely the best!

Thanks to Isabel and her crew for a wonderful job cleaning my home in Santa Rosa after the fires! Great job!

"Staff were awesome during a difficult time."

"Technician seemed knowledgeable, capable, courteous, respectful and empathetic."

“They were knowledgeable and professional in their job. Thank you a lot”

“Thank you for all your help”

“I am very impressed and pleased with the service from SERVPRO. Everyone was very courteous, polite and professional from start to finish.”

“Very professional and efficient”

“All personnel were friendly, polite and helpful.”

"Thank you for the service, loved the work that was done. Thank you guys for being so respectful."

"Everyone I dealt with at SERVPRO were very professional and courteous."

"Thank you so much for the great job you did making the repairs to the home. We know it was not the nicest environment you've ever worked in, but we appreciate all you did to help us get through a very rough time. The home was my mom's, who died a year and a half ago, and we had so hoped to turn it over to a family who would create the same wonderful memories we had growing up there. It didn't go quite as we had planned, but you'll never know how much your work helped to make us feel we have honored our mom's memory! She would be pleased-Thank you"

"I would like to express my appreciation for everything your company did to bring my house back to livable state. I was not always polite in my frustration, but everyone involved was always professional, patient and explanatory with me. Your initial crew was exceptional in removing all the damaged materials and getting the mold and asbestos abatement issues done quickly, safely and neatly. The end results of the new walls, and better than new plastering, unbelievable installation of new flooring in both rooms, plus the finishing touches, inspires me to tell you this is more than I could have hoped for. Thank you again."

"Thanks to all of you for cleaning up our mess. We love the new look!"

"Great job on time"

" The crews were great, showed up early on a Saturday to help us out and did a great job. All the employees have been wonderful, thanks for all the help!"

"Quick and knowledgable staff and very polite."

Thanks to you and everyone affiliated with your company. I especially appreciated your workmen. Each was friendly, professional, competent and thorough. I gladly will recommend your company to others.