What our Customers say...

Fire Damage Testimonials

We had an electrically-caused attic fire on December 28th, 2022 over a small bathroom and laundry area, both off the kitchen. It had been smoldering and produced little smoke, but enough carbon monoxide to set off the CO alarms installed by Bakersfield Shingles Wholesale along with smoke alarms when a new roof was installed a few years ago.

What a mess! Soot, everything blackened in the bathroom and laundry area, not to mention items destroyed. We phoned SERVPRO and as the Kern County Firefighters were cleaning up, SERVPRO's people were also cleaning up!
Thus began our professional relationship with a company that should be cloned!  Their people are competent, caring, on time,  and do a super job!

On the day of the fire, they were already cleaning smoke from walls - so carefully. They had three wonderful gals carefully--so carefully--using HEPA filters to extract smoke and soot.

There is no such thing as a "little" home fire. The emotional consequences are significant, even for us, me, a lawyer, and my wife a paralegal, both used to vicariously helping others through their life crises.  When your home environment is completely turned upside-down, expect months of the unexpected.

SERVPRO Of NW Bakersfield office staff was courteous, polite and helpful throughout the duration of the job. I gave them a 10 on their Certificate of Satisfaction job completion. 

We are so satisfied with the results of your team's cleanup, from emergency services to paint and repairs of our home after the fire! I was personally appreciative of the care and concern in which our belongings were handled; but in addition, the painters/repair crew did a true craftsman's job! It amazes me how quickly you responded, bringing chaos to clean and calm. Thank you ever so much! 

Sincerely, J.

We had lots of smoke damage in garage. SERVPRO Of NW Bakersfield was hired by my ins. company, and were out with in 15 mins of the call. They arrived next day and removed and cleaned everything in detail. Reconstructed the garage in next few months better than when it was new. Very nice work. Isabel and her crew are very nice people and easy to work with. All I had to do is sit back and watch they handled everything with the ins co, couldn't be more pleased.

SERVPRO Of NW Bakersfield did a fantastic job! The whole crew was courteous and they thorough cleaned my house from top to bottom! They were also efficient and helped us out with anything we needed. Would recommend and use them again.   

We had a fire in the corner of our garage which basically destroyed the interior of the garage and created smoke damage to the walls inside the house. I turned the clean-up and repair over to SERVPRO of NW Bakersfield. I didn't have to do a thing; SERVPRO took care of everything. The most important thing they did was to act as an advocate for us with regard to the fire insurance claim. The original insurance payment offer didn't cover everything but they, SERVPRO, negotiated with the adjuster and obtained results that made our house and garage look better than they did before the fire. In the house they cleaned and painted the interior walls and cleaned everything in sight; from ceilings to the flooring to every little thing. The garage interior was completely redone with new garage doors, exit doors, and of course new drywall and baseboards along with a beautiful paint job on the walls, and ceilings. In all, hiring SERVPRO for the complete restoration was a good decision that basically took the stress off of me. SERVPRO was, in effect, recommended by the insurance company and went to work the first work day after the fire. Needless to say I would recommend them in a similar situation.

SERVPRO of NW Bakersfield came to my house and cleaned it from top to bottom, inside and out. They were outstanding and have been helpful. They have worked late hours to make sure my house is clean. They cleaned it so good that I have to say my house has never been this clean. If you are planing to have a company come out and clean it for the fires out here in Santa Rosa call them they are absolutely the best!

Thanks to Isabel and her crew for a wonderful job cleaning my home in Santa Rosa after the fires! Great job!